How to report a complaint
As a customer focused organisation we always strive for customer satisfaction, however on the rare occasion something does go wrong we want to rectify this as a severe matter of urgency. If you have a complaint regarding an employee or the service you have received, please get in touch as we always want happy customers and clients.
Talk to your Market Place Properties agent who you have been dealing with as they are trained to resolve most matters.
If Stage 1 hasn’t resolved your complaint or you aren’t happy with the response or outcome, the next step is to contact the branch manager. This can be done by email [email protected] or by signed for post to Market Place Properties, Bridge End , Chester-le-Street , DH3 3RA. The branch manager will get in contact with you within 14 days from receiving your communication.
If Stage 3 hasn’t resolved your complaint or you aren’t happy with the response or outcome, the next step is to contact a Director. This can be done by email [email protected] or by signed for post to Market Place Properties, Bridge End , Chester-le-Street , DH3 3RA. A director will get in contact with you within 30 days however we always try to ensure this is more prompt.
If your complaint hasn’t been resolved or you aren’t satisfied with the outcome of Stage 3, the next procedure is to contact the Property Redress Scheme. A director will provide you with all the contact information for the Property Redress Scheme if Stage 3 couldn’t be resolved. If you do wish to contact the Property Redress Scheme this must be done within 6 months from your last communication with a Director at Stage 3.